Maiyn for retail
Every shopper, shelf and till, understood.
Maiyn is an AI agent for stores and supermarkets. It watches the cameras you already own, stops the losses a sales report can’t see, and tells you every morning what to do about them.
Spirits displayFour places a store loses money every day.
Money leaves at the till.
Refunds with no customer, voided items, drawers opened without a sale. Till fraud is quiet, daily and hard to prove from a sales report.
Till checks match every refund, void and no-sale to what the counter camera saw.
Shoppers walk past empty shelves.
A gap on a fast-moving line costs a sale every few minutes, and nobody notices until the evening count.
Shelf availability reads every monitored shelf face and sends a restock task while there is still stock in the back.
Queues send customers home.
Shoppers abandon baskets when the line looks long, and the rota was written for last month’s rush.
Queue playbooks tell the floor manager to open a till the moment the line builds.
Decisions are made on instinct.
Sales data shows what sold. It does not show how many came in, where they stopped or why they left without buying.
Insights measure footfall, conversion, dwell and peak hours from the cameras already on the wall.
A store manager that never sleeps.
The Maiyn agent writes the morning brief, answers questions about the store, and acts on its own when something needs doing.
Good morning. Yesterday, Saturday:
1,284 shoppers came in, up 12% on last Saturday. 41% reached the tills.
- Busiest from 4pm to 6pm, with 9 waiting at the tills at 5:10pm.
- Rice and cooking oil ran low twice. Both restocked.
- 1 refund at Till 3 with no customer present. Clip saved.
Today: put a second cashier on from 4pm.
07:30
07:42 ✓✓
07:42
The morning brief
Yesterday in five lines on WhatsApp at 7:30: footfall against last week, conversion, the busiest hour, shelves that ran low, anything flagged at the tills, and one thing to do today.
Reply to it
Ask for the clip, the numbers behind a line or anything else about the store. The agent answers from the store’s own data and footage.
Playbooks for retail.
Set them once in plain words. Maiyn carries them out every time and keeps a record of what it did.
- WhenSix people wait at the tills for 30 secondsThenMessage the floor manager to open another till
- WhenA shelf drops below 70% fullThenCreate a restock task for that aisle
- WhenA refund is rung up with no customer presentThenSave the clip and alert the store manager
- WhenA weapon is seen at the entranceThenSound the siren and alert security with the clip
- WhenSomeone is in the store after closingThenCall the guard and switch on the lights
Loss prevention
Till checks catch what a sales report can’t.
Maiyn reads each refund, void and drawer opening from the point-of-sale system and checks the counter camera at that moment. A refund with nobody on the customer side is flagged with the clip, the till and the cashier, ready for the manager to review.
- Refunds and voids with no customer present
- Cash drawer opened without a sale
- Sales rung up to an empty counter
- Visits flagged by behavior, with their reasons
| 18:22 | Till 3 | Refund · ₦18,500 | No customer at the counter |
| 16:05 | Till 1 | Void · 3 items | Customer present |
| 14:47 | Till 3 | Drawer opened, no sale | No customer at the counter |
| 11:30 | Till 2 | Refund · ₦4,200 | Customer present |
Shelf availability
Restock before the shelf is bare.
Each monitored shelf face is read cell by cell against how it looks when full. When it drops below the level you set, the aisle team gets a restock task. Shoppers standing in front are ignored.
For brands and distributors
Shelf data that brands will pay for.
FMCG brands pay for shelf space and end-cap displays they rarely see. Maiyn produces a shelf and display report for each brand: how much of the day their product was on the shelf, and how many shoppers stopped at their display. No images or personal data are shared. Stores can turn their cameras into a new line of income.
- Rice, 50 kg and 25 kg94% on shelf
- Cooking oil81% on shelf
- Noodles97% on shelf
- Seasoning cubes72% on shelf
Counts of anonymous shoppers. No images or personal data leave the store.
Insights
The numbers behind every sale.
Footfall, conversion, dwell at every display and queue length, by hour and by store. Staff to real demand, and judge every promotion on what shoppers actually did.
- Fresh produce4:12
- Spirits3:10
- Promo end-cap1:48
- Bakery1:21
Your staff
Know the counter is covered.
Draw the area behind each counter once. Maiyn learns who works there, keeps them out of shopper figures, and measures how the team serves customers.
- Counter coverage
- Share of opening hours someone was behind each till or desk
- Unattended counter
- An alert when customers wait and nobody is there
- Time to return
- How long staff take to come back when customers are waiting
- Till behaviour
- Refunds, voids and drawer openings checked against the camera
- Arrival times
- When enrolled staff arrive and leave, with their consent
Your shoppers
Know who came, where they went, and why they left.
Every shopper is counted once per visit and followed anonymously from the door to the till, or to the door without buying.
- New and returning
- Regulars recognised as regulars, without names
- Shopper paths
- The routes people take, and the aisles they skip
- Queue walk-outs
- Shoppers who waited, then left without buying
- Display dwell
- Which end-caps and promotions actually stop people
- Sales per visitor
- Your POS sales divided by the people who came in
Intelligence on top of the systems you already run.
Connect your POS, inventory or online store and Maiyn joins what the cameras see to what the systems record.
POS + cameras
Real conversion, average basket and sales per visitor. Every refund and void checked against the counter camera.
Inventory + shelf cameras
Phantom stock: the system says 48 bags of rice, the shelf is empty. Stock is in the back, misplaced or missing.
Online orders + footfall
The whole business in one view: who browsed in the store, who bought online, and how pickups load the counter.
- + any POS by webhook or CSV
Built for how retail runs in Nigeria.
- Runs on generator power
- Edge units ride through power cuts and carry on counting and alerting on battery or generator.
- Light on data
- Video is analyzed in the store. Only counts and alerts travel, so a normal data plan is enough.
- WhatsApp first
- Alerts, clips, the morning brief and Ask Maiyn all work in the chat app your team already uses.
- Any camera, any DVR
- Hikvision, Dahua and every ONVIF or RTSP camera. Nothing to replace, nothing to re-cable.
The Intelli skills retail uses.
Show skills for
34 of 42 skills are used in retail stores.
Protect
- Intrusion
- After-hours presence
- Loitering
- Weapon detection
- Watch list
- Visit risk scoring
- Till fraud checks
- Camera tampering
- Line crossing
- Unattended counter
Safeguard
- Fall detection
- Exclusion zones
- Safety lines
- Crowd surge
- Running
- Occupancy limits
- Lone presence
Measure
- Footfall
- Occupancy
- Queues and wait time
- Dwell time
- Heatmaps
- Conversion
- Returning visitors
- Shelf availability
- Average stay
- Space utilization
- Shelf and display reports
- Counter coverage
- Queue walk-outs
- Shopper paths
- Sales per visitor
- Phantom stock
- Staff presence
Find
- Search by description
- Search by photo
- Search by face
- Follow a person
- Journey
- Ask Maiyn
- Morning brief
- Evidence clips
See Maiyn in your store.
Book a demo and a Maiyn specialist will show you the agent, the till checks and the shelf reports on a live system.
Book a demo